Frequently Asked Questions
Everything you need to know about our lifelike botanicals and decor.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in their original, resaleable condition. Please note that shipping fees are non-refundable.
Are your artificial flowers realistic?
Yes, we specialize in high-quality 'real touch' and silk botanicals designed to mimic the texture, color, and movement of live plants for a natural appearance.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
How do I care for my permanent botanicals?
To maintain their beauty, keep your florals out of direct sunlight to prevent fading and occasionally dust them with a soft cloth or a canned air duster.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to request a change.